Sandy B.

I ordered an 18 x 24 canvas a couple of weeks ago. When I received the canvas it would not fit my 18 x 24 frame. I measured it and it was a quarter inch short both ways. I contacted customer service via email and they asked me to send pictures of the canvas with a tape measure showing the measurements. I did that immediately and have not heard a word since. I have emailed them every other day since this occurred and no response. This morning I called the toll free number and after being on hold for 15 minutes, it went to voicemail asking me to leave a message. I left a message and have not heard back. I am tired of messing around and just either want my money returned to me or a new canvas.