Ordered on 11/24 payment was processed right away. Called to check my order on the 4th said it would be out by the 12th and would receive email with tracking number. Have not heard a thing. Tried calling, emailing still nothing. I then tried calling at 2 am to see what would happen and someone actually answered the phone. Didn't help at all just said I'd get an email. This company needs to be stopped, a lot of people have spent good money only to be ignored. Definately will be reporting them.