Sandy K.

I purchased a pet safety barrier and found that the item cannot be used as it came with large panels that cannot be affixed to my staircase. I requested for a refund on the grounds that the size of the panel wasn't stated in the product description (and provided photos to show that it couldn't fit). Despite this, they were adamant that this is a change of mind situation. I've emailed them more a dozen times now and in essence, they make it very difficult for you when you want to return their item, they will insist that it's not their fault as this is a change of mind, they will insist that you return the items by registered post at your own cost (knowing well that the cost of return isn't going to be feasible so you will end up keeping the item) and they also refused to accept the return of item when I told them I will hand deliver the item back on my own (after realizing that their address is nearby) and gave excuses that there won't be any staffs available to attend to walk ins? When asked what's the difference if the item is sent by courier or registered post, they refused to address the question. Please avoid them at all cost unless you are pretty sure that the item will not be returned!