On January 8,2018, they sent me an email, stating my refund would be put back on my credit card. I have had numerous calls to them, to which nothing more has happened. Each time, they tell me they will put it through again and still nothing. I have never had trouble with them until now and this has gone far enough. I will not be ordering from them anymore and I will take to whatever level that I need to show them that people want, great service!