I realize I will only be echoing the other 140 horrible reviews for this company, but anyone who has read the multitude of 1-star reviews of Bludomain and decides to go with them is seriously a crazy glutton for punishment! I will say, they have a wonderful tech team who has always been helpful, smart, timely, and they have always helped me get my problems figured out… BUT….
The problem is their billing person (Aundrea) who has singlehandedly ruined the company. I stayed with them far too long because I'm not web-IT-savvy, and I kept hoping I could avoid the headache of a new website, email, and getting my domain name switched. Every year, I paid my invoices within a couple of days of receiving them, and often, I was even proactive when I didn't receive an invoice on time and reached out to THEM to get an invoice and pay early. But EVERY year, in the middle of my business, without word or notice, my website and email were shut down for "non-payment of my fees". Immediately, I had to begin proving that I did in fact pay my fees by providing paid receipts. However, when I provided copies of my receipts, Aundrea ignored my MANY (from 5 or more) attempts to get it straightened out. Then, without ever having responded to my tickets, my site would magically re-appear - but up to 2 weeks later! 2 weeks with no email, no website, no response from them! Then… the exact same thing would happen again the next year! This year was the last straw!
I can not stress enough what a nightmare trying to run a photography business has been while having so much of my business dependent on whether or not my website and email were working! I wouldn't wish my experience on my worst enemy!
We appreciate you taking the time to express your concerns. We always aim to resolve any issues our clients might face with the utmost professionalism and efficiency.
However, I must clarify that our records indicate a different scenario regarding the payment history and communication attempts. According to our billing department, there have been consistent delays in the payment of your invoices, 6 months or more. We have made several attempts to reach out and resolve these matters amicably even renewing your hosting and domain automatically without payment every year. The PayPal confirms these issues above as they receive all payments. Your payment due August of 2023 hasn't been paid to this date.
It is also important to address the public statements made regarding our company and staff. We take accusations of this nature very seriously. While we respect the right to free speech and customer feedback, allegations of this kind can be damaging. We kindly ask that any further public statements be made based on factual information if not we will take further action. We are a 20-year old company with hundreds of thousands of clients.
Our goal is to ensure that all our clients, including yourself, have a positive and satisfactory experience with our services.