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This company recommends a refund/cancellation policy for their vendors then circumvents it to suit their own profiteering needs. When a vendor complains they remove the vendor from their site no matter how excellent or for how many years the vendor has performed. This company is as unethical and unprofessional as it gets!
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Am a vendor
Santa C.'s review of GigSalad earned 2 Very Helpful votes
Santa hasn’t received any thanks yous.
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I am extremely disappointed with this service. I asked for a musician/instrumentalist and was...
Hi Santa, while we're sorry to see you're still frustrated, we have clearly explained this situation to you on numerous occasions. The client you're referring to booked you in error and immediately notified both you and our customer service team to rectify the situation. The cancellation policy didn't apply in this case since it was clear she meant to book a different Santa Claus. We gave you the opportunity to be understanding and flexible, but in the end, getting the deposit was more important to you. We paid you the deposit out-of-pocket (so no profit was made on our part) and based on your continuous expression of dissatisfaction with our platform, we removed your profile. We wish you all the best in the future.