I ordered an item on Sept. 18,2019. My card was charged immediately. Merchandise was not delivered. When I started to question things in October, I obtained a receipt that the order was unfulfilled due to the popularity and would not be sent later. I initiated a process of e-mails back and forth and never received a response about satisfying my refund request. I tried giving them the opportunity to make it right themselves; I finally gave up on that and disputed the claim with my credit card company. I will NEVER do business with this company again. Complete lack of customer service! I can't include a photo as I never received the merchandise.