I have called and called emailed and emailed...
This company does NOT stand behind their products. I had a unit that was less than 1 year old (I also purchased the Extended 1 year warranty), it did not cool the room even tho we bought a bigger unit than the square footage required. I called, they said cut the chord we will send you a refund check... I have called and called emailed and emailed every time i am told the check is coming...
I've been calling and emailing since August of last year! I have emails to prove it. This company is NOT trustworthy, they DONOT stand behind their products.