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SARAH B.

Contributor Level

Total Points
80

1 Review by SARAH

  • Newair

10/17/23
Verified purchase

I have called and called emailed and emailed...
This company does NOT stand behind their products. I had a unit that was less than 1 year old (I also purchased the Extended 1 year warranty), it did not cool the room even tho we bought a bigger unit than the square footage required. I called, they said cut the chord we will send you a refund check... I have called and called emailed and emailed every time i am told the check is coming...
I've been calling and emailing since August of last year! I have emails to prove it. This company is NOT trustworthy, they DONOT stand behind their products.

Tip for consumers:
This company does NOT stand behind their products. They Donot honor their 12 month warranty NOR do they honor any additional purchased warranties.

Products used:
Portable Air Conditioner

Service
Value
Returns
Quality

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