Sarah F.’s Reviews of ModCloth & more

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Women's Clothing

9/10/17

Since the moment I heard that Walmart was buying Modcloth, I became extremely hesitant to buy anything from them. I gave in on Monday 9/4 when they were having a decent sale and had a pair of jeans that I really wanted. It has been nearly a week (it's 9/10) and they still haven't processed my order. Before they were Walmart, my items would have been shipped by now and nearly home. I contacted customer support yesterday and she did nothing to rectify the situation, nor could she give me an estimate as to when my order would be shipped- let alone processed! Apparently if you choose to do the free shipping that they offer, they can just slowly process the orders and send whenever they want. If I didn't want these pants so badly, I would just cancel my order at this point. Absolutely ridiculous.

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Natalie H. – ModCloth Rep Over a year old

Hi Sarah! Thanks so much for the feedback regarding our current shipping delays. I am so sorry for the inconvenience! Our shipping team has been a bit behind over the last week due to the holiday but they are working around the clock to ensure all orders ship out as soon as possible. The good news is that I took a look into our system and it does appear that your order shipped just a bit ago, so you should be receiving your shipping confirmation email within the next 24 hours. If you'd like your tracking information in the meantime, feel free to contact our Customer Care team: https://chat1c.livechatinc.com/licence/1049368/open_chat.cgi?lang=en&groups=2