Sarah M.

We purchased to Peterson Real Fyre Split Oak Designer Plus Vented Gas Log Set in size 30 from Woodland Direct. We were drawn to the natural look of the wood/split wood pieces but...

This is a warning for anyone looking at this particular set - what you will receive is VERY different from what the photo on their website shows. In person, the "split" part of the logs in this kit are a dark chocolate brown. It resembles the look of Nutella/Other Hazelnut Spread and is poorly painted on.

The Marketing image on the site shows a very light brown - almost true to what real wood would look like if it was split.

I am a little torn on this review because we did have a good experience with the actual order. Delivery was also very fast. I think we received the order in less than 1 week. The Sales person we spoke with was also very knowledgeable and friendly. This is why I gave 3 stars.

It was our fault for not inspecting the items before we let our tech install them. We weren't home and came back to the items installed. Because the items have already been installed and tested, I don't think we can return them either. Plus, I would imagine that shipping these items back would be very expensive as they came in 2 boxes and they were extremely heavy.

I did submit a support case to Woodland Direct. It's been 6 days now and no response yet but we will see where it takes us.

I would suggest that these Marketing images get pulled from their website and reshot. These images are probably shot and distributed by the manufacturer so I am not sure if Woodland can take fault in poorly representing the products but they should stand behind their products or quality check their listings.

Woodland states that "Our goal is to provide you with products that go above and beyond your expectations."

The items we received definitely didn't meet our expectations in terms of aesthetic. We may be stuck with Chocolate looking dipped logs forever...

Below is images of what the logs look like in person and I included the image from their website for comparison.