Audible customer service has become so bad I had to cancel my membership. My last 8 audio purchases were not downloading and after hours in chat, email and phone I just gave up. They can't or won't fix the problem, don't respond to emails and don't seem to care that high user customers cancel their longterm membership. Thanks to all the reviewers for the heads up - I'll be cancelling my credit card and my Amazon account and never using either company again.