Sarah P.

It is by far the worst booking platform which neither provides good service to the listed properties, nor to the travelers who count on their reliability. Their commission policy, which charges over 20% of the total amount for the booking is consciously hidden from the end customer. NO ONE who books through HW knows that the so-called "deposit" goes to Hostelworld pocket, not to the property. This is totally misleading the customer's awareness where their money go to. From our experience as hostel owners, we were totally surprised when one of the HW managers A. N cancelled more than 11 reservations without our knowledge, based on her personal attitude towards us. Another big disappointment is their software which is completely outdated, there is no app for the properties, the password reset procedure takes over 48 hours, which might ruin anyone's business. Moreover, by default one property account adjust its availability not only at Hostelworld, but also at Hostelbookers, Hostels.com, etc. which might lead to a serious problem when a password reset is required. HW Team Leader - A. S., was totally disrespectful when we addressed to her our complain for an improper customer behaviour, she neglected our case and her arrogance forced us to cancel our partnerhip with Hostelworld.

It is by far the worst booking platform which neither provides good service to the listed properties, nor to the travelers who count on their reliability. Their commission policy, which charges over 20% of the total amount for the booking is consciously hidden from the end customer. NO ONE who books through HW knows that the so-called "deposit" goes to Hostelworld pocket, not to the property. This is totally misleading the customer's awareness where their money go to. From our experience as hostel owners, we were totally surprised when one of the HW managers Anna Necajeva cancelled more than 11 reservations without our knowledge, based on her personal attitude towards us. Another big disappointment is their software which is completely outdated, there is no app for the properties, the password reset procedure takes over 48 hours, which might ruin anyone's business. Moreover, by default one property account adjust its availability not only at Hostelworld, but also at Hostelbookers, Hostels.com, etc. which might lead to a serious problem when a password reset is required. HW Team Leader - Aislinn Sheehan., was totally disrespectful when we addressed to her our complain for an improper customer behaviour, she neglected our case and her arrogance forced us to cancel our partnerhip with Hostelworld.