- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Pursuant to their website and the itemized receipt I received, two custom shirts I ordered would ship within six business days from the order. This would mean by Monday, October 15, the items I paid for previously would be shipping at the latest. I have not received any shipping updates so I called their customer service to inquire about the two shirts I still have not received. I was told "for some reason they've been delayed". I then proceeded to tell them that I want to cancel these items since they didn't ship as promised. I was told since they are custom, they cannot be cancelled per their website. Their website also stated the custom item would ship within 6 business days, so why as a customer, am I not protected when they don't uphold their guidelines? I want to cancel the two items that have not shipped or have not been created. Millie from customer service stated this cannot be done, so I am filing a claim for items I did not receive as promised.
Sarah R.'s review of Fanatics earned a Very Helpful vote
Sarah hasn’t received any thanks yous.
Sarah doesn’t have any fans yet.
Sarah isn’t following anybody yet.
Empty.
Sarah, we appreciate your feedback and can see on your order that a refund was issued for the items that you didn't receive. That refund should reflect back to the original form of payment within 2-7 business days and if there is anything else we can do to help, don't hesitate to reach out. Sincerely, Julia.