Sarah S.

I normally use a different Planet Fitness but I have a black card so I decided to use the Cranberry location because I was adopting a cat in the area later tonight. I was at planet fitness at 430. My adoption appointment is at 630.
After I entered the gym I went straight to the ladies locker room. When I exited the ladies locker room I went directly to the stair machine in front of the ladies locker room. The third stair stepper closest to the entry of the gym.
I was on the stairs for about fifteen minutes before I was approached by and employee and asked to leave the store for not cleaning the exercise equipment between uses.
I was not on multiple machines. I was only on the stairs that they interrupted me on. I was asked to leave the store for absolutely no reason. I explained to the employee I had not used any other equipment he said that maybe he confused me with someone else. Which is a near impossibility due to my heavy tattoos and long blonde hair. I am 100% being discriminated against for having tattoos in Cranberry.
I have never ever been treated this way in the city of Pittsburgh. Pittsburgh is a loving community and I have always been treated with respect. This experience is shameful. In this day and age to be kicked out of an establishment because of the way that you look. There are cameras all over this gym. I can prove that I was on one machine for a few minutes before they kicked me out for not cleaning it. I cleaned it and left.
I am vaccinated. I am a social worker. I always treat my home gym with nothing but the utmost respect and would never not clean a machine. I was profiled and kicked out of this gym.
When I left I was in tears but spoke with a manager. He apologized but said he didn't have a corporate number and the only solution was to complete an online survey.

I paid $21 for 1 business day shipping. My package did not arrive in that time frame, they refused to refund me the cost of overnight delivery and customer service was flippant and rude when I requested a refund on the shipping cost. Which is did not receive. I will buy hair elsewhere from now on.