Sarah S.

Today is my 11th anniversary with ASOS and it will definitely be my last. A week ago I had a parcel stolen by their Evri delivery driver. I have him very clearly on my Ring cam and my CCTV - there's no question at all. Trying to explain this to ASOS customer services is an exercise in futility.

I've spent literally hours this week trying to get this sorted. I won't bore you with the details or the ridiculous questions they've been asking, but suffice to say, they were totally uninterested in anything about the theft.

Four days later I got them to agree to resend the items but then got an email saying half the order was out of stock. The items were in stock before and after my chat and still are. Like others here, I bought these things in the sale and they are now double the price so clearly they don't want to send them out again

I contacted them again and spent over an hour trying to explain why they needed to resend these items rather than get me to order them at twice the price. I got offered the usual 15% discount - nope - eventually after a lengthy (20 mins plus) run of silence he said they would send me a 50% off code to reorder. I got him to repeat this several times. Of course the code never materialized.

Because it bears repeating, their courier stole my parcel on multiple cameras and they weren't interested. They've spent a week fobbing me off rather than simply resending the stolen items.

This isn't the first time I've had issues with ASOS - far from it. I am done with ASOS. I am returning everything I've bought this past month and never using them again.

Evri delivery driver stole my parcel. I have a ring doorbell and CCTV so very clear footage of him doing so, along with his car, so no question at all about who did it. There is absolutely no way to get through to Evri to report this. The automated chat is beyond useless. It sends you round in circles and didn't ask the right questions. I ended up reporting damage to my parcel as there was no other option. Still nobody has got back to be, regardless. Just terrible, terrible customer service. An nobody cares that their staff are stealing from their customers. The same delivery guy delivered another parcel to me today and I do not want this man on my property.

To repeat what other reviewers are saying, this is a scam. Ordered goods never arrive and they do not respond.