Sarah S.

I thought this was a great shop until I discovered their hidden "free" return agenda. If you exceed a certain amount of returns in a period of time they place you on a modified return. Which means you need to pay a 15 percent restocking fee. This is ridiculous to me. Why advertise that you have free shipping and free returns and then screw your customers who are honestly trying to find a dress that fits? Anyone knows when you order a dress online there's a good chance it won't fit or it won't look they way you expected it to. I followed all of the return rules and am appalled that I'm being made to pay this fee. Apparently I was sent an email 6 months ago telling me this. I never saw that email. When I talked to a customer care member she kept copying and pasting the policy and telling me I should have read it more carefully. Real helpful, right? I believe if this is a policy that they are not trying to hide then they should advertise it on the store's homepage OR when I logged into my account there should have been an alert waiting for me telling me of this BEFORE I unknowingly bought two more dresses from them. This is the first order I have made in 6 months but somehow I am still on a modified return policy? Shame on them. They have lost my business for good.