Sarah T.

I have loved the value of my purchases - good quality for a great price. My only issue has been that shipping speed is unpredictable - sometimes I have received purchases within two weeks - other times it has been two months. Most recently I purchased 3 items - one came in 3 weeks, another in 5 weeks, and the final one in 7 weeks. Hoping this improves!

I ordered a Brother printer last week - there was no shipping estimate at the time I ordered, and no mechanism for speaking with a customer service rep 'live'. This was a red flag that I failed to take note of.
It's now 5 days later, the printer hasn't shipped, I emailed customer support and they acknowledged that they actually don't have the printer - might have it in 3 weeks. They offered to cancel the order - so, a 'take it or leave it' approach to customer service. Do not buy from this company!