I returned to LAX from London Heathrow, on Wednesday, 16th August 2023 on Virgin Atlantic. I thought the crew were fantastic. All friendly, courteous and efficient. I particularly thought the steward called Tom to go beyond and above. I watched the way he dealt with several demanding passengers. He handled them beautifully, always with a smile and so very kind.
I have flown on several airlines this year, but thought Tom was outstanding compared to any other airline crew. All the staff were great. Will definitely fly premium economy on Virgin again.