I have been using their services from last 3 years and never had any kind of issues their picture quality and channels streaming is really excellent never had any freezing issues which i had with other providers using earlier now i owe their 3 connections all for 5 years and it is really working fabulous, I believe at times Iptv services do have certain issues related to reboot however my experience has been amazing with the thecityiotv their technical support has always been very helpful in having the issue resolved their customer service is really outstanding