Sara B.

Don't go here. My experience started 5 months ago. I needed a new battery. Went and placed it, ensured there was a warranty and drove away happy. Cut to this week. I go out to start my car. Nothing. Completely dead. I get a jump, it starts right away. I drive to this store and I was told that they would need to test the battery to make sure it was ok. They tested it but I was not allowed to see what the test said. They denied it was the battery and told me it could be my alternator. So I bring it home, have my son (a mechanic mind you) replace my alternator, and assume I'm good. I had an appointment at my dealer for an oil change (I still get them for free) so I asked them to check it when I brought it in to ensure my battery and starter was ok. Half hour later? They tell me the battery is completely dead. So dead they can't even tell if it is the starter. They give me that, in writing, so I head back to the store to get it replaced, thinking well now two people have told me it's the battery so they have to honor their warranty, Right?!

I arrive at the store. Another gentleman parked next to me, in a brand new car, is also asking about his battery. They refuse him a new one as well. I try to enter the store, following the salesman who was testing this gentleman's car. He dropped the door on me. I stand in line and get the next person, not this man, and tell him my problem. Before the words come out of my mouth, this man broke into our conversation and told me we'd have to test it first. Several times. I called out his rudeness but he proceeded, while he was "helping" his own customer (he left angry too). He then again tests my dead battery and again says it's good, without showing me. Tells me he won't replace my warrantee part like it was coming out of his pay. He was the most disagreeable man I've ever encountered.

So now I hear I sit, out of $259 because this store won't honor their warranties. The man next to me was about as happy with this news as I was and he left angry too. I could almost tolerate this if it wasn't also for the complete lack of respect I was shown. I don't need to be treated like a princess, but raising your voice to me in a store where you are employed is just plain outrageous. If anyone is wondering, this man's name I did not obtain but he looks like if Meatloaf had a baby with Skeletor. Avoid him at all costs. He does not deserve to have a job with his complete and utter lack of customer service.

So, do not go here, especially as a woman, or you will be talked down to like you know nothing, even when you are correct and have paperwork to verify it. I will never enter this store again and I urge everyone to do the same. I will mention that the man I encountered the first time was nice, and the other man who tried to help me today was lovely. But this guy? Deserves to be fired.