If you want to talk to rude people who do not listen to what you ask then call this company. I initially tried to communicate via email and received non informative answers - so I decided to call. I spoke to two people Eve and I believe a chap named Steve - neither could listen long enough to find out what I needed - in the end I decided that it was futile and told Steve I would seek another company to help me - his parting comment was "Good luck with that Mam" in a sarcastic tone. Good to know that they must be doing such good business that they don't need new customers who could have potentially brought thousands of dollars worth of product!