Sayzie K.

I placed an order with Baltini yesterday. They followed up with a handful of emails that looked like scams, trying to get me to send them a screenshot of the line on my credit card statement that showed the amount purchased--because they insisted that I had demonstrated signs of fraudulent activity. I spent time researching, then went to the Baltini site directly to their chat feature. I double checked everything they told me, and I confirmed with the chat person (Silva, who had responded to some online reviews by others) that the content of the screenshot I provided was what was needed. Then I sent the screenshot--which was just the name of the business as it appeared online with the amount charged--just as they'd asked. Hours later, I got a message that I hadn't passed muster, and my order had been cancelled! They did refund my credit card, the charge on which was still pending. I'm still not sure if they're still scamming me somehow and will change my credit card number--but it's ridiculous if this is a legitimate business that they won't fulfill my order just because I placed it while I was away from home. This was the reason they gave, BTW. A waste of day for me, and no dress to show for it. Please check other review sites and see that this company has more 1-star reviews than good ones.

I placed an order well before Thanksgiving, and my packages began to trickle in in the first week of December. First one bottle, then the next, then one of two bottles of the same thing! I waited to see if another bottle would show up separately--after all, maybe they had to source it from yet another vendor and would arrive in yet another package... It didn't. So I reached out to customer service by their preferred method--email. No word back. Left a phone message. No word back. Called again, and again, and again. Emailed again. Tried the chat function. There are so many people ahead of me in line that I'm fairly certain they're going to shut down for the day before they get to me. Yes, it's the holiday season--but every other company I do business with has in the past week gotten back to me within 24 hours when I've had an issue. Maybe these folks are all drunk...?

***Edited*** to add that once I got through to them, the person I spoke with was lovely and immediately helpful. However, the company "doesn't do expedited shipping," even when they or their vendors have screwed up your order. They would have gone a long way (and I would have deleted the negative review) if they'd just promised to get the omitted bottle here within a week.