S B.

HOTWIRE IS A SHAME. I booked this hotel, based on their listing it was close to the beach and in West Condado area, and I was desperate to find an affordable hotel at $184.41 a night. Not that cheap. Hotwire listed the hotel at 4 stars, is is 1-2 stars, at best. After further research, HOTWIRE is comparable to all third party sites like expedia, travelocity, etc. I thought they offered better discounts, next time I 'll earn my points, and book direct with the brand. There are barely any REAL discounts offered. The Ciqala is 2.0 stars at best. This place is overpriced and rated. I purchased for $200/night on Hotwire, when my flight was cancelled and needed to purchase an additional night in Puerto Rico. I stayed at La Concha for five "planned" nights. The description is deceiving it is NOT in walking distance to the beach. I walked for 40 minutes to get to the beach, because CIQALA is in a "sketchy" residential area, and I did not feel comfortable walking alone or at night alone. I had to take an uber for everything, food, entertainment, a leisure walk and run. I started running, but too many loose dogs and cats in the neighborhood. The people at the front desk was nice, and many people visited the Eter bar and lounge on the rooftop. I fell asleep around 11p, and was awakened to the fire alarms going off in the building. When I got to the lobby floor to check the status of the fire. I was told, that's what happens when people smoke. I tried to get cancel and get another room, but was told I would not be able to cancel. The location is not for people looking to vacation, only if you are stuck in PR an extra night. The room was spacious, but old and cheap looking. The hallway wreaked of bleach as if a huge amount had to be used to cover something up, not for normal cleaning purposes. I didn't want to sit on anything or lie in the bed. I slept atop of my suitcase and slept with the lights on. The place just didn't feel safe or clean. I fell misled by HOTWIRE, as I have gotten some great last minute hotels with them. Not this time. STAY AWAY from this place, unless you are on a serious budget. It was rated 4 stars... a serious joke. 2 stars at best. I level up from motel status. HOTWIRE need MAJOR OVERHAUL or can stop claiming "deep" discounts. The average discount is 10% to 15% at best. Copy of purchase below

CIQALA Luxury Suites
Jun 27–28
Check in
Mon, Jun 27,4:00 PM
Check out
Yesterday
Duration of stay
1 night
Address
752 Fernandez Juncos Ave, San Juan, PR *******, Puerto Rico

Price summary (USD)

Hot Rate Savings
28% off

Average room price per night
182.57

Your room price per night
131.00

1 room(s) x 1 night(s)
131.00

Taxes and fees
53.41

Hotel/Resort fee
0.00

Hotwire total (USD)
Charged to Visa XXXX on 6/27/22

184.41

Due at check‑in
0.00

**This hotel charges a resort fee which you pay at the hotel directly. It isn't included in the hotwire total

Trip total (USD)
184.41

Cancellation
Your booking is final and can't be refunded or changed. For details, Hotwire Travel Products Rules and Restrictions

Additional fees and incidentals
You'll pay the hotel directly for additional charges like room service and parking.

Important reminders

Guest info
Primary guest must be 18 and bring ID.

Security deposit
This hotel requires a credit card for deposit at check-in. Debit cards are not accepted.

Health and safety measures
Information is provide directly by the hotel (Updated Jun 27,2022)
This hotel has implemented new health and safety measures due to COVID-19
Property is cleaned with disinfectant
Social distancing measures are in place
Gap period enforced between guest stays
More Info
Sometimes amenities may be closed for the season or for renovation, though we try to show what's currently available. For early or late check-in, please call your hotel directly.

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Hotwire itinerary #
5835xxxx

Hotel confirmation #
1967xxxx

Hotel Phone #
*******176