scott e.

I purchased flights to Europe in JAN 2020 for MAY 2020. Signed e-document to get a refund in MAY 2020. Told 60-90 days so May, June, July, August, September, and nearing the end of October. NO REFUND. After numerous calls (too many to count) I contacted the Better Business Bureau. You cannot speak with anyone directly in the "Refund Dept., instead you will be asked to wait anywhere 2-3 hours or 6-7 hour for a return call well after regular business hours. Still waiting for the company that received my money to return my money