Ordered pants online.pants did not fit.called store 35 miles away said to bring them in and I could swap them out. Got there only to be told I could not swap then that I had to mail them.called customer service and they had the nerve to tell me they were charging g me 8.00 in shipping tyo return them after I drove 70 miles wasting my gas and time. It will be a cold day in hell before I shop with these smart $#*! customer service or these crooked people that own this co.pany. What a damn ripoff. Save your money and go to old navy...rue 21. Khols or somewhere that has a little more respect and appreciation for their custers. They need to realize if it wasent for their customers they would even be able to answer the phones to be smatasses with poor customer skills. What a joke!