Same as above - signed up, filled out all the information, scheduled my cleaning - kept getting confirmations of the date and time and then the day before I got the same email stating they could not locate anyone to do my cleaning - WTF? You are going to wait until the day before to let me know that this is not going to get done... on a bright note, their email included a line that said they would not be charging my credit card... gee, ya think?