This is the first time I've used or heard of John Cootes, my experience was excellent. Website was easy to navigate, prices were more than reasonable, shipping was super fast and the quality of the product is fabulous! Nothing other than a positive experience! My only problem is I'm not 100% sold on the colour I ordered, not your fault at all, it was exactly as stated, I've just changed my mind and not sure if I can exchange for a different colour or not?