Sean M.

Nothing received, no refund, no communication.

Clearly this a scam company. Once I had paid, there was an immediate email saying that the item I ordered, which showed as in-stock on their website, was not in stock and would be delayed in shipping. I contacted them the next week to ask when it was expected to be back in stock: an email from Joe Wheeler said it had already shipped. When nothing arrived I requested a shipping reference number; from that moment to this I have received no communication from him, not even after four subsequent emails. Joe Wheeler, the customer service rep, is also Joe Wheeler, owner of knifewarehouse.com.

Be aware that there is NO phone number or address for the company on their website. I hadnt checked that beforehand. If you should wish to contact them, you only have the customer request form to make an inquiry. The company that handles the website for Knifewarehouse.com is registered in the name of - you guessed it - Joe Wheeler.

Its important to contact the police when a potentially lethal weapon goes missing through the post which is my next step. Then file a complaint with the Trading Standards UK, then the EU Trading Standards office.

There are multiple complaints about knifewarehouse.com on other review sites. You can search them out. They have all had the same experience Ive had.