C K.

We bought a new refrigerator and it arrived DOA, it lit up but didn't cool. After calls to the store where we bought it and then to Whirlpool "customer care" (a joke on it's own), a technician came. He said that some wiring was reversed at the factory and was able to get it working. We asked if we could change direction of the door and he said a tool was supposed to be included with the fridge but he couldn't find it. He said he would order it and then we could easily do it ourselves. Fast forward 2 months and on a call with Whirlpool once again they said there is no note of that request and that this was an extra part to order. Sorry and too bad.