Seth B.

I've been using Shoebacca for years and they've always been awesome, never had an issue with an order and they always deliver on time. Will definitely continue to use!

I ordered a product through them on November 9th, a nice cheese assortment for an upcoming Friendsgiving on Nov 23rd. They sent a FedEx tracking number with an estimated delivery date of Nov 13th. Once the product did not arrive on that date, I checked the tracking number. The item had not even been sent to FedEx yet, they just created a label. I emailed them asking about the status and was ignored.

On Nov 22nd I opened a case with PayPal. Of course I've that happened they responded, but only though PayPal messages and lied about not receiving the emails (the email address they provided and told me to reply to). I told them how I felt and demanded a refund. They have yet to respond to my email or refund me (it is Dec 4th).

I ordered three pairs of laces through the laceduplaces website on 4/16/18. I received a tracking number that day. The next day, they emailed me to tell me one of the laces was out of stock and could be replaced by any laces on the site. Very nice! I chose another lace and replied to their email. I waited until 4/26/2018 to email them again, inquiring into the status. The tracking still showed the package at pre-shipment. I waited until 4/30/2018 to follow up again. No response. I emailed again on 5/1/2018.

On 5/2/2018, I finally received an email from them stating that my emails were going into their spam folder. They also claimed USPS lost my package because I input my address incorrectly - even though the tracking they gave me still showed the package in pre-shipment status! Also, I had made my payment through Paypal which automatically fills in address information, and I've never had a problem.

I replied their claims the same day stating what I've said above. They waited until today (5/7/2018) to respond and still made the same claim that USPS lost the package and they didn't know why my email went to spam. The only apology they made was for the fact that my email went to their spam folder and they did not know why.