S F.

After shopping around a lot, I found the sofa I'd been searching for in OFL. I asked the manager about the composition of the seats and he explained they were the best quality etc. He sat on the sofa whilst talking to me and as he stood up again, the seat cushion bounced back to shape. However, when the sofa was delivered it had a hole in the bottom of it where you're supposed to screw the legs into. It had a cheap plastic covering underneath and wasn't the quality I expected. I rang customer services immediately, who said they'd send a technician to fix it. Not satisfied with that, I requested a replacement. After the phone call, I sat on the sofa to test for comfort, just for a moment, when I stood up the fabric of the seat cushion was crumpled up as if it were an old, well used sofa. Goodness knows what it'd look like after a couple of months. I cancelled the replacement, even then they tried to deliver it to me the following week. Waiting on a refund now. Cheap, shoddy workmanship that should never have passed inspection. Presume it was made overseas.