Shaak V.

This company has stolen from me. I placed an order on 16 November 2023 which was never delivered to me. They took my money for a package that was never received (delivered to the wrong house). As the seller, the responsibility lies with them to rectify this. When I ask for a refund in emailing with them, they have literally stopped replying. This has happened twice now. They are the seller. They took my money for goods which were never received. In effect that is theft and the fact that they stop responding the moment I ask for a refund is proof of this. I've had no response since asking for a refund. They have gone silent. I think this company is thus a scam as they have literally stolen my money and refuse to return it or give me my product in return. I'm actually shocked and will truly never buy this brand again. Their customer service is non existent.