1st off. I'm not taking my 1-star review away. They are TERRIBLE with their customer service. After sending several emails I started getting automated "come back, we miss you" and buy something else emails! I would reply to those asking for my paid merchandise. No response to any of those emails.
It has been about 5 weeks. And I finally received the shoes I ordered. Basically, this business "in Boston" is not in Boston. I got my shoes directly from China per the mailing label. If they would just say this from the beginning we'd understand the effing delay. However, I'm never ordering from again!