Shana B.

This is my experience. I hope yours is different. When I researched online I happened upon SitterCity. I was excited to sign up and looking forward to having someone reliable babysit my 5-year-old son. There were a number of sitters with 4 or 5 out of 5 stars. I signed up and commenced to reaching out to them. Every single one replied to my message letting me know they were already working with other families. Those that reached out to me after this had no stars and no reviews. I contacted SitterCity to request a refund as the site, I feel, entices parents with pictures of sitters with high reviews but, when contacted, no availability. I do not feel comfortable allowing someone into my home to watch my child without others sharing their experience with them. One way to help parents is to add a tab so that if the sitter is already committed to another family this will be known before even reaching out to them. When I reached out to SitterCity she said since I had contacted the sitters I could not receive a refund. How would I know they were unavailable unless I contacted them? The representative also said background checks are available for all since I was concerned about those with no reviews entering my home and caring for my child. There are 600 people where I work. All of us had to pass a background check, but over the years a number of them have been terminated for stealing, fighting, etc. Since I was told a refund is not possible, I will consider this a $156 donation to SitterCity. Take good care and always be cautious.
P.S. The site is asking for a proof of purchase, but my receipt is being rejected because it is not JPEG, etc.
Shana Brown-Black