I purchased a wall poster for my son on Dec 5th.I received an email confirming my order and a second email alerting me that my item had shipped.In early January I realize my son never got it so I find the information and email Art.com. I have never received a response.I follow the procedure to find the order on the website, I provide my email and the order # and it tells me they can't find the order. The company has got their money and feels no obligation to assist any further obviously.Thanks for nothing Art.com!