I gave 4 stars as the website is not intuitive enough and makes feel insecure, other than that I am finding this freight forwarder USGObuy extremely reliable, economical and trustworthy. I've shipped several times to Australia and I have never had a communication issue unlike MyUS, who are very combative in my experience (probably a bigger merchant). If you have a question their customer service has always satisfied my query. All the above could change of course but I've been using them for close to a year and I will continue to do so based on precedent.