I returned some shoes that I received from them the same day I reiccef them because they did not fit. It has been 4 weeks and no refund. I contacted them 2 weeks ago and they took a week to get back to me. They said they refunded but I checked and I do not have a refund. They don't answer emails right away and it is hard to get them on the phone. I am shocked at their customer service as much as their shoes cost.