Shane I.

I have been with JohnHancock now for almost a year and they have been very helpful. Their customer service is great and they take their time to explain things to you. Very happy with the company!

Called to have someone come take a look at my roof after a tornado. Allstate said it needed small repairs. I had three roofing companies state it needed replaced. Allstate wanted to give 600.00 for repairs. I denied the claim and stated I would take care of it on my own. I didn't want my policy rates to increase. The gentlemen stated he would close the claim. My neighbor had State Farm by the way and got a new roof. I called to get a quote from State Farm and was told they could not quote me for 3 years due to a recent claim showing I was paid out 600.00. I then called Allstate to find out why this was showing on my record and they said because a call was made. I advised that I was not paid 600.00. They advised me to file a dispute with Lexus Nexus. This is ridiculous! Allstate does not care about their customers and their customer service teams are not pleasant to deal with. I will be switching as soon as I get this sorted out. Very disappointed with Allstate. They should take pride in their slogan and mean what they say.