I was very happy with my conversations with the team at modern nursery. My concerns were addressed promptly and professionally. In the end I requested a refund which was issued and processed within 4 business days. More than adequate reparations were offered to balance out a misunderstanding which was well beyond their control. I would confidently make purchases from modern nursery again moving forward and would suggest reading the negative reviews w a critical lens.
Thank you very much Shane for sharing your positive experience with our Customer Care team! You are correct that negative reviews can make a very negative impact on a business and sometimes we need to understand the full picture before making a judgment of a situation. We look forward to assisting you and your family again in the future!