Shane P.

I booked a hotel for my friend's wedding and somehow was routed to reserve through this service (I wasn't aware until I went to cancel). This is a ZERO value-add service (just call/use the hotel's reservation system directly - it's just as easy) and they have an extremely punitive cancellation policy. I am a business traveler and I have never heard of a 72 hour non-refundable cancellation policy. I tested positive for COVID and had to cancel my reservation. When I saw the cancellation policy I assumed there would be an easy way to bypass the policy given we are in a global pandemic and this must happen all the time. They said the best they could do was to "submit a refund request" and I would hear back in 7-10 days. I have very low confidence that I will receive my refund (will update my post if I do) even though I showed them my positive test results. PLEASE go directly to the hotels to book your trip so you can be certain of the industry standard cancellation policy of 24 hours is in place. If you are online and see that "reservations.com" is powering your booking STOP what you are doing and find a new way to book. This was a $300 lesson for me and I don't want others to fall into the same fate.