Shannon C.

I ordered a set of curtains, after not receiving them in a reasonable amount of time & having never received a tracking notice... I tried to log into my account and was unable to log in. I tried again to log in from a different computer, I was unable to log in. LNT had no record of my account. But, I had the e-mail that welcomed my new account. Confused I called the company, I spoke with someone who said my item was shipped and I requested an e-mail with tracking info. She agreed to send it, I never got the tracking. I waited a few days and called again, different worker, I explained I was not able to log in to my account to check the status of my order. She claimed I didn't need to log in to check the status of my order.? I told her you would have to log in or everyone would have access to everyone's order details. She claimed I was on the wrong website and they did not have a log in for order information. I gave up, she obviously had no idea what she was talking about. I again requested the tracking information for my order. She agreed to send it, it never came. My order did arrive after almost 3 weeks of waiting. This company is awful for shipping and information, their customer service is ridiculous and I will never order from them again.