Shannon M.

I ordered a hutch about 3-4 weeks ago. It was shipped and has been sitting somewhere in Coppell, TX for almost 2 weeks now. This company contracts out their shipping. I received a call from the logistics company to schedule the delivery. I was not able to receive the delivery on a Saturday and then relooked at our schedule and called them back to let them know we would be home. I was told that there was not enough deliveries so the hutch could not be delivered on that day. I was told someone would call me the following week. I told the lady that I would be available the following Thursday in the afternoon. I was told that I would be put on the schedule with a special request for the afternoon because I was unavailable for the morning due to a doctor's appointment. I received a call this afternoon to confirm the delivery and was told that it would be between 8am-12noon. I reminded the young man of my request and ghat I was unavailable in the am. He was not willing to work with me. I do understand logistics as I visit people in their home but really? A special request a week in advance? Not everyone can take off work and request time off the afternoon prior to the day off.

I called NapaStyle and explained the situation and my extreme dissatifaction with the contracted logistics company. I wanted to make the Customer Service department aware of the bad customer service that was being received from a contracted company. The lady, Carmen, was very rude and not very helpful at all. I will admit I was very upset but she did not try and accomadate very much. She did put me on hold and called the company. She told me that the logistics company would be calling me in the next 30 minutes to try and work with me. Well, as I sit here, it has been 3+ hours and no phone call.

You obviuosly get what you pay for! I will not purchase anything again from Napa Style. We live in Texas and maybe there is something about being a little Southern, friendly, and shopping local! I should have known not to buy anything from California!