Shante M.

WORST SERVICE EVER! And what's worse, your supervisors LIE! Called because there was an issue my mother's phone and a supervisor assured me that he escalated the issue to the engineering department and that someone was supposed to contact me within 48 hours. This is after already calling for 2 weeks straight trying to get help. Well NO ONE ever called me after 4 days. So when I called back, another supervisor said that the previous supervisor never even put in a ticket order to have someone from engineering to contact me. So the first supervisor LIED! Then this current supervisor had the nerve to say my mother's account was suspended for non-activity for 30 days. Well, of course it's been inactive…because no one from Assurance Wireless has been able to help us for weeks. I have cancelled the account. I wouldn't send a dog to Assurance Wireless. A bunch of incompetent and LYING customer service reps and supervisors. Trash!

I don't know if this was a Ticketmaster issue or a venue issue, but I traveled from Pennsylvania to CFG Bank Arena in Baltimore to see Janet Jackson on Saturday May 13th. I took the time to pick out seats and purchase tickets in advance through Ticketmaster for my cousin and I for her birthday. We get there and proceed to our section to get our tickets scanned, only to be told our tickets said "restricted" and that we had to head to the box office. As we were walking off the woman who tried to scan our ticket said, "they might move your seats". I'm thinking maybe this is happening because I did hear The Arena had some renovations going on and did or whatever. We get there and there were over 100 people at the box office with the same issue or some had multiple tickets under their electronic bar code but only one ticket would scan. So we're all in line having to deal with this mess. Mind you, Janet's opener, Ludacris, was already on stage so we're now officially missing the show that we PAID FOR! Only 3 of the 10 box office windows were open to service all of us disgruntled people. A fight almost happened because people were trying to cut the lines until the cops had to come to intervene. So after waiting 33 minutes, we finally got our tickets printed only to find they moved our seats, just like the woman said. The seats that I picked out and PAID FOR were moved to way on the other side of the arena which took us even longer to get to and they were NOT better seats. We walked pass the section we were supposed to sit in and the whole section was full of people, meaning it was not a restricted area so why did they move our seats around. In the end, we missed all of Ludacris' set and we missed Janet's opener. By the time we got to our seats, she walking was off to do a costume change. I mentioned all of this to The Arena and tagged Ticketmaster on their social media pages and they took my comment down. So not only are we not getting any kinds of apology or refund for their deplorable negligence that caused us to miss part of the show that we PAID FOR, but their not even trying to acknowledge it. Again not sure if it was Ticketmaster or CFG Bank Arena that caused this but if I PAID FOR a full show, I expected to see a FULL SHOW!