SharkWin W.

I contacted Rogers' help service regarding my home internet speed issue, and despite several attempts by the technician who came to my home, the problem persisted. The technician opened my cabinet ceiling, where the TV cable and cable switcher were located, and removed the switcher, claiming it was useless.

After he left, I realized he took the switcher with him. Upon calling him, I requested its return as the issues were unresolved. Shockingly, he refused, insisting it belonged to Rogers. This switcher was part of my home's original setup, not provided by Rogers, managing TV cables to different rooms.

It's disheartening to experience what can only be described as "stealing" by the technician.

I reported the incident to Rogers, filing a complaint, but unfortunately, my switcher has not been returned yet. This situation reflects poorly on Rogers and is an unacceptable breach of trust.