Sharon H.

In 2020 I bought a 100' expandable hose with a 5 year warranty ($60), and a few years later it sprung a few pinhole leaks around the connector. I tried to contact the company by email and phone a number of times, with no response. I know I have the right email because they emailed me when I bought the hose to assure me they had activated the warranty. I guess they just don't stand by their commitments. Unfortunately.

This is an ongoing saga, with a TV cable box/service that still isn't working properly after over 6 months. It's so emotionally traumatic to call customer service that I have been postponing it until they also send an incorrect bill, which they just did, so now I can try to resolve two issues with one call (ha ha). I have already reviewed them a couple of times on yelp (do you notice how you can't review the parent company, only local branches?), chronicling the specifics of their misbehavior (like sending unvaccinated reps to an assisted living facility during COVID against my express instructions--twice; each time I waited there two hours; the third time, they just called at the end of the service window to tell me they weren't coming) but here is my current review:

This is the most HORRIBLE company I have ever worked with! And that's saying a lot. A LOT. It's impossible to even chronicle everything that has gone wrong. Customer service is infuriating and time-consuming. The voice system makes it almost impossible to talk to someone; even when you finally reach the right person, I have had the line cut off so I had to start again. That has happened several times. Sometimes you spend ten minutes trying to reach someone, and then you get a message something like, "Sorry we're done with you. Good by!" In a very cheery tone of voice. They spend a lot of your time trying to get you to use some kind of automated repair service--are you kidding me!? Their own technicians have to call tech support over and over! They send out bad cable boxes; maybe they send out used ones; I don't know. That happened to me twice in a month, with two different model boxes. The first one they sent didn't do what they said it would. And was ALSO defective--bad picture quality. The second one is also defective; the picture is good but it can't get streaming! After another hour on the phone with them, I'm now waiting for another technician! Every time you have to fix something, it will take you with technical support, and/or the technician with technical support, at least an hour and a half. If I had any any any choice of other cable companies, I would use one. Try to avoid Comcast at all costs! Unfortunately, where I live (Bay Area), it seems to be all we have. UGH!

Sharon in Oakland, California