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Regarding your reply to my initial review - I do not believe your response details - if you had any integrity, you would immediately fix your cancellation procedure, and enable customers wishing to cancel their membership to do so immediately and completely!
Hello Sitejabber Team
Why have you deleted my initial review about scribd.com?
Since I responded to their reply, by posting an answer, my original review which would have contained their reply, has disappeared.
Regards
Sharon McIntyre
Tria Beauty products are not covered under any warrantee with the manufacturer if you buy any of these products on eBay.
The company must be making a healthy profit with all the eBay sellers on selling its products, yet it does not accept any liability for any faulty products.
Disgusting!
. 17. 4. 19 Don't know where to start because so many things are wrong about this service!
1. They take money out of your account BEFORE they provide a service - as in $40 for a phone call I ordered but then changed my mind and cancelled. The money was eventually refunded 2 working days later but it took 4 working days to appear in my bank statement.
3. I did not get a chance to give a review on the person who answered my question as I was embroiled in trying to sort out all these other issues, and when I went to give the review I found that a 5 star rating had been registered by the JustAnswer system. I was not able to change the rating.
4. I had to contact Customer Care to ask for my JustAnswer account to be DELETED but when you check online, it only says that the account has been DISABLED! This leads one to believe, that the account can still be ENABLED. It should be completely DELETED!
26. 4. 19 They sent me a message -after I posted the above comment on Trust Pilot - that they had now deleted all my account details with them.
That means you have to escalate a request - further, and in addition to your original request to cancel your account - to have your account DELETED. If you don't, then your account remains disabled with your bank account details still accessible.
They told me I had to reset my settings on my computer by deleting the cookies - why should I have to go through all of this?
So I did!
And then I had to contact my internet provider to get my passwords reset to access my WiFi!
Hello Sharon,
Thank you for getting in touch with us about this and I apologize for any frustration.
In looking into your account I can see that you were able to connect with the Printer technician and declined to continue with the service. The charges for the service have been refunded to your card at this time.
Please let us know if you need any further assistance and we are happy to help.
Regards,
Adam – Customer Support Supervisor
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Empty.
Hi Sharon - I'm sorry to hear about your experience. We absolutely do not charge anyone who has fully canceled their subscription before the free trial period ends and you do not have to cancel your debit card in order to avoid charges from us. Please send us an email to help@scribd.com and we will absolutely make sure that your subscription has been fully canceled and, if you've been charged, issue a refund. Thank you!