Sharon R.

If possible, I would give negative star! The file converter (for local files) would not let me select nor drag any files to the converter. This functionality worked previously in Mac OS 11.6 (Big Sur) but no longer works after upgrading to Mac OS 12.6. If I attempt to select files to convert via the "+" all m4p files are grayed out & I can't select any. If I attempt to drag files or select files by clicking on the Add button simply NOTHING HAPPENS. No errors or informational messages are received.

Many of the songs I converted pulled in the wrong versions of the songs- versions I didn't even know existed. VERY Very annoying! Sidify was ZERO help on this issue.

Customer support (by email only) is a JOKE. Their responses are stupid- as though they are stalling for time. You reply immediately but then you don't hear from them for another 3+ weeks. I did a 30 day trial but I was only able to use Sidify for a week before I encountered the above issues. The rest of the month was a total loss because the customer support took so long to respond & when they did it was nonsense & never resolved anything. When I requested more time on my trial they took WEEKS to oblige after a lot of back & forth & delays in response. By the time I had the spare time to work on Sidify again the extended time on the trial license expired. I have 2 tickets & I've emailed them several times about the expired license & how I never got anything working and no resolution to my 2 tickets. Now they have simply stop responding.

In addition to poor customer support (only available via email) Documentation is also slim & stupid. How do you not give details of a functionality? For example, here's a response I replied to them: Your response and the documentation is not helpful concerning the file format converter. The documentation only states, " In Tools tab, Sidify provides users with the features of format conversion and tag edition to help manage the music files more conveniently.". How is that statement even remotely useful when details about "the features" are not given? That makes no sense. Please consider modifying this section of your documentation because as it is it's absolutely useless!

All I can say is I'm glad that I didn't do a subscription, and by all means STAY AWAY FROM THESE JOKERS!