Hi Sharon,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clarify any doubts you may have regarding your account:
Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If you have any additional concerns regarding your account feel free to contact us so we can provide you with further assistance.
Hi Sharon,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clarify any doubts you may have regarding your account:
Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If you have any additional concerns regarding your account feel free to contact us so we can provide you with further assistance.