Proxibid charges a fee to use their platform and offer no services in return. Will not hesitate to block a buyer for no cause and refuse to help a buyer if an issue on the buyers end arises. They get 3-5% fee per item, no cap. It should be illegal for them to take so much of our money and not be obligated to give service. They will have you send detailed emails to the dispute department and they never respond. When you call back in their response is not our auction/ item, not our problem. We've bought a lot from proxibid in the last 3 years, I'd recommend you buy from Equipment facts, Level, hi-bid or the auctions directly before Proxibid!