Shawn H.

I canceled my policy in 2017 and they are still charging me. PLEASE DONT GET A POLICY WITH THEM. I received several confirmation emails of my cancellation, yet they continued to charge me for years. When I confronted them with this, they offered me a $30 refund (they stole $700 from me.) I would not accept and asked to speak to a manager. After 15 mins of waiting, I was told the manager was not available and would contact me in a few hours. It's been four days and no one has contacted me. This company is a scheme that teams up with property management companies that force you to get their insurance! The man I spoke to told me that in my terms I agreed to pay even if I canceled my policy and I asked please read me the line in the terms that reads that. He said, "it's there it's in the terms." I said okay please read me the part where it says that if you cancel a policy that you still have to pay. And that is when he transferred me to his manager that did not exist and I have yet to here from. Do not get renters insurance from this company.